1. Scope of this policy
This Privacy Policy applies to the public website, authenticated workspace, billing pages, support interactions, and QR routing features offered under QRCraft and QR Experience Builder.
It applies when you browse the site, create an account, generate QR codes, manage a workspace, accept team invitations, contact support, or otherwise interact with the service.
2. Information we collect
We collect information you provide directly, information created through your use of the service, and limited technical/session data processed in the ordinary course of operating a secure web application.
- Account and identity data, such as your Clerk user identifier, email address, and account-linked profile details made available through authentication.
- Workspace and collaboration data, such as workspace names, workspace membership, invite email addresses, roles, and team invitation status.
- QR content and settings, such as destination URLs, QR type selections, render settings, scan limits, active status, and saved QR configuration data.
- Usage data generated inside the product, such as scan counts, timestamps tied to created records, and activity necessary to manage QR lifecycle and limits.
- Billing and subscription data, such as plan tier, billing cycle, billing currency, subscription status, current billing period information, and Razorpay customer or subscription identifiers.
- Support and contact data, such as the content of emails or support requests you send to us.
- Basic technical and session data, such as IP address, browser type, device/session metadata, and security or request logs that may be processed by us or our service providers to operate and protect the service.
3. How we use information
We use personal and service data to run the product, maintain your account, deliver the features you ask for, and support the operational integrity of the platform.
- Authenticate users and maintain secure sessions.
- Create and manage workspaces, team membership, and QR records.
- Generate, store, render, route, export, and manage QR experiences.
- Track scan counts and enforce product or plan-based limits.
- Process billing, subscriptions, plan changes, and payment-related workflows.
- Respond to support requests, onboarding questions, and service issues.
- Protect the service, investigate abuse, enforce our terms, and comply with law.
- Improve product quality, reliability, and the general user experience.
6. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain workspace records, enforce our agreements, resolve disputes, meet tax or accounting obligations, and protect the platform.
Retention periods may differ depending on the type of data involved, whether your account remains active, whether a billing or security issue exists, and whether we are required to preserve data by law.
7. Data security
We use commercially reasonable administrative, technical, and organizational safeguards intended to protect personal data from unauthorized access, misuse, alteration, or disclosure.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account access and using the service in a secure manner.
8. Your choices and rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about personal data we hold about you.
You can also contact us at connect@techventive.in to request help with account data, support records, or deletion-related questions. We may need to verify your identity and may retain certain information where legally required or reasonably necessary for billing, security, or recordkeeping.
9. International processing
Our service providers or technical infrastructure may process information in more than one country. By using the service, you understand that data may be handled in jurisdictions other than your own, subject to applicable safeguards and provider commitments.
10. Children's privacy
The service is intended for business, creator, and operational use and is not directed to children. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and take appropriate action.
11. Changes to this policy and contact details
We may update this Privacy Policy from time to time to reflect product changes, operational updates, or legal requirements. When we do, we will update the published effective or last-updated date on this page.
If you have questions about this policy, privacy practices, or data requests, please contact Techventive IT Solutions Pvt. Ltd. at connect@techventive.in.